- For information or advice
Shipping has a fixed cost of 9 CHF for all orders within Switzerland. However, we offer free shipping for orders over 100 CHF.
Most orders are shipped within 1-2 business days after confirmation. Delivery time may vary depending on your location, but usually, you will receive your order within 3-5 business days.
Yes, once your order has shipped, you will receive a confirmation email with the tracking number and instructions on how to track your package.
If you are not satisfied with your purchase, you can return it within 7 days of receipt for a full refund. Make sure the products are in original, unused condition and in their original packaging. Contact us to begin the return process.
Once your return has been received and inspected, we will process the refund via the original payment method within 5-10 business days.
Yes, all our products are covered by a warranty that covers manufacturing defects. The duration and specific terms of the warranty vary depending on the product.
Our customer support team is available via email, phone and live chat during office hours to answer all your questions.
You can reset your password by clicking on “Forgot Password?” on the login page and following the instructions to receive a new password by email.
If you receive a defective or damaged product, please contact us immediately to arrange a return and refund or replacement of the product.
The security of your transactions is our top priority. We use advanced encryption protocols and PCI compliance to protect all transactions.
